Frequently Asked Questions (FAQ)
What is CPI Call Shop International Calling?
CPI Call Shop provides prepaid international telephone calling to real phone numbers worldwide, including landlines and mobile phones.
This is not app-to-app calling. Our service allows you to call actual telephone numbers, even if the person you are calling does not have an app or internet access.
What is this service used for?
Our service is ideal for calling:
- Family and friends overseas
- Mobile phones and landlines worldwide
- Businesses and offices abroad
- Banks, airlines, embassies, government offices, hospitals, and hotels.
Anywhere you need to call a real phone number, CPI Call Shop works.
Is this an app-to-app calling service?
No.
This is app-to-telephone calling.
You use the app to place the call, but the person you’re calling receives it on their regular phone.
They do not need:
- An app
- An account
- Internet access
Why would I need this if WhatsApp or Messenger is free?
Free apps are great when both people have smartphones and good internet.
However, they cannot replace real phone calling when:
- You’re calling a landline
- You’re calling a business or office
- You’re calling government agencies or banks
- The person does not use apps
- Internet connections are poor or unreliable
CPI Call Shop lets you reliably call any telephone number worldwide.
How do I get started?
Getting started is quick and easy:
- Purchase a calling plan on our website
- After checkout, you will receive an email with a QR code, including:
- Setup instructions
- Links to download the calling app
- Save the QR code to your phone
- Download and open the calling app
- Inside the app, upload or scan the QR code
- Your phone will be instantly provisioned with the calling credit you purchased
- Start making international calls immediately
No manual setup. No waiting.
What is the QR code used for?
The QR code securely:
- Creates your calling account
- Loads your purchased credit
- Activates your app
You only need to upload the QR code once.
Is there an app I need to download?
Yes.
The calling app allows you to:
- Dial international numbers
- View your balance
- Track call usage
- Make clear, reliable calls worldwide
Download links are provided in your email after purchase.
How do I dial international numbers?
This is very important.
You must dial using this format:
Country Code + Phone Number
✔ Correct examples:
- USA: 1 212 555 1234
- Philippines mobile: 63 917 123 4567
- UK landline: 44 20 7946 0958
❌ Do NOT dial:
- +
- 00
- Any international prefix
Why don’t I dial + or 00?
Our system automatically handles international routing.
Using + or 00 can cause calls to fail.
Always start with the country code only.
Do I need to remove leading zeros?
Yes.
If the local number begins with 0, remove it after the country code.
Example:
- Local: 0917 123 4567
Dial: 63 917 123 4567
Which countries can I call?
We support over 190 international destinations, including:
- North America
- Europe
- Asia
- Australia & New Zealand
- Middle East
- Many parts of Africa and Latin America
Rates vary by destination and by landline or mobile.
* Important notice: Due to local telecom restrictions, international calls to Russia and China (mobile and landline) are currently unavailable. These restrictions are imposed by the destination countries and are outside our control.
Can I call both landlines and mobile phones?
Yes.
You can call landlines, mobile phones, office systems, and many toll-free numbers (where supported).
Can I use the app only in the Philippines, or can I use it anywhere?
You can use this calling service anywhere in the world. As long as you have load in your account and an internet connection, you can make calls from any country.
For example:
- If you’re traveling overseas and need to call a mobile phone in the Philippines, you can do that.
- If you’re outside the country and need to call a hotel, airline, business, or government office in any country, you can do that.
- If you’re abroad and need to reach landlines or mobile phones worldwide, our service works.
Your location does not matter — only your internet connection and account balance.
Is this a subscription?
No.
This is a prepaid service.
You only pay for the load you purchase.
What happens if I run out of load?
When your balance reaches zero:
- You will no longer be able to make calls
- No charges continue
- No surprise fees
Simply top up to continue calling.
How do I top up my account?
Topping up is easy:
- Visit our website cpicallshop.com
- Purchase a top-up or calling plan
- Your account is instantly reloaded
- Continue making calls immediately
No new QR code is needed.
Does my balance expire?
No.
Your balance does not expire as long as your account remains active.
How is call quality?
Our system was built with call quality as the top priority. Calls run on our newly upgraded, carrier-grade HD voice network powered by a professional telecom softswitch — the same class of infrastructure used by international carriers — delivering clear audio, stable connections, and reliable performance worldwide.
Is CPI Call Shop a legitimate business?
Yes.
CPI Call Shop is a long-established business with a physical location in Angeles City, Philippines, providing international calling services for over 20 years.
